Report on Centralised Public Grievance Redress And Monitoring System (CPGRAMS)
Investigating the state of public grievance mechanism in Indian government assessing public satisfaction. -Kuldeep Dhyani, New Delhi, 22nd March 2019 Investigating the state of public grievance mechanism in India Government assessing public satisfaction. -Kuldeep Dhyani, New Delhi, 22nd March 2019. CPGRAMS is an online grievance mechanism launched in 2007 developed by NIC , in association with Directorate of Public Grievance (DPG) & Department of Public Reforms & Public Grievances (DARPG) amid to bring ease & effectiveness in the grievance redress. Under 'Digital India' this program is built to empower citizen with fast & positive redress. Statistics for 2019 on the website of PGPortal told us that a total of 3,95,684 complains are raised out of which 3,53,395# have been disposed of till today. # Disposal includes the carry forward receipts of the previous year. The question which came in our mind was that "How many c...